Pro - Microsoft environment product and application support includes a Techno Functional consultants based onsite for upgrades, dedicated business process improvement resource, new implementations, major and minor customisations of the product as per your needs, enhanced BI services and user training. – Ideal for new implementations.
Plus - Minimum contract agreement 1 year. This is a hybrid plan and includes Offsite Functional/Technical Support as well as near shore support. Functional Consultant for Analysis, Development, Upgrading/reimplementation, monthly systems performance audit report and a project diagnostic. Best fit for companies which want to go for make resolve existing implementation glitches and configure remaining functionalities. – Ideal for upgrades or reimplementation.
Premium - Minimum contract agreement 1 year. Offsite Functional/Technical Support. Along with this, 10 Onsite Visits per month for Support, Analysis, Development and/or New Implementation. Also, includes monthly systems performance audit report, project diagnostic and knowledge base training. – Ideal for companies who want to go for project recoveries or project rescues and have heavy support requirements.
Basic - Applications support, Includes onsite visits, offsite nearshore Functional/Technical phone and remote support 24 x 7, ideal for medium and small companies. This service includes reports, minor customisations and functional training for your users. 1 year contact SLA plan – Ideal for BAU post go live support.
